I (Mid 20s F), have been working in Retail for about 3 Years now as part time, trying to switch to full time. I absolutely love my job, and have never felt more happy about working there. Yes, the job can get stressful sometimes, but it’s pretty good 9 times outta 10.

But, in the last 6 or so months, we got a new Store Manager (F, I wanna say in her late 30s early 40s). She's nice, but can also be a little Too Nice about certain things (think of an overly positive and chipper can do attitude pinkie pie from my little pony) but is ALSO a major rule beater.

So, lemme quickly say- at our particular store chain, we have a credit card and a free rewards system you can sign up for that'll help with percentages off, coupons, I guess you can also buy gas/groceries with the card, etc. But in a lot of ways, the card is kinda pointless and also a bit of a bank breaker in other ways.

So, when our SM started her training at a different store, I'm not sure what they told her, but she is making sure we do 99% of EVERYTHING by the book, but in a ✨Positive and Happy✨ kinda way that makes you wanna set fire to a rainbow.

She will LEGITIMATELY pull out a pair of Pom poms she uses at her kids sport games and shake them in our face for encouragement, or if you sign someone up for the stupid card.

So back to the Card thing- She's decided, that if certain people (mostly everyone employee wise in our store) don't sign customers up for the Credit Card OR the Rewards System, they'll get cut hours.

When I first joined the company, I was promised at LEAST ONE day of work a week (unless requested off), and that was that, but now, I've had 2 WEEKS off (not in a row but in the span of 3 weeks) because I didn't sign anyone up.

Let me also add quick: I don't get assigned to be at registers/customer service at all if ever, even if I ask to be up there, they won’t do it that much. What they mainly have me do it help with on the floor sales and merchandising, as well as taking care of in store online order pick ups.

So I went to her and went: “Look… I understand where you’re coming from with all this, but I need at least a little bit of hours (minimum 4) in the following weeks because of rent, groceries, etc.”, but she replied with: "I would give you all the hours you want if you made credit and rewards, but I’ll talk to our schedule maker and make sure we can get you a day." So I gave her my thanks and moved back to my project. (I also need to add quickly: This isn't just happening with me, but it's also happening with some of my other coworkers. I’m ALSO gonna add on and say: About an hour after that conversation, I got a couple people to sign up for the rewards, which is what she wanted in the first place).

Later in the week, the following week’s schedule was sent to us, and guess who didn’t have any hours. I was LIVID, and ended up breaking down crying over it because of how frustrated I was with everything involving this and the conversation the SM and I had a few days prior.

It got to a point where my frustration was so bad, it effected me for days. I was snapping at the littlest things. Examples being: one of the cats meowing too loudly, a stupid joke my spouse made, playing a game that would normally relax me, making a simple dinner, etc. I’d lock myself in my office trying to calm down because I didn’t want to end up saying something horrible to my wife, or possibly end up breaking something, then end up walking out later, apologizing to said wife for my foul mood, and we move on (She never questioned it that much. If she asked, I’d say it was just “work stuff” and again, we’d change topics).

So I am now searching for another job to cover bills. I'm tired of trying to work with this and am HEAVILY debating on quitting, yet at the same time, this is the one retail job where I feel as though I belong, and all my coworkers (including secondary managers) treat me as an equal and give me tasks that make me feel like we're all on the same level.

Our previous SM (who retired on good terms after 16 years) wouldn't be letting our store crumble like this, but now it's turning to a point of no return with the new one.

One of my other friends/coworkers who’s going though the same thing suggested possibly filing for Unemployment until we get more hours or another job, but I’m getting to a point of just being so done with everything, and can’t think straight about anything or keep track of even what day of the week it is anymore.

And before anyone suggests contacting the HR department: one of my coworkers tried that already and got nowhere with it, saying they don’t really listen and they didn’t really know how to help, as stupid as that sounds (we don’t have a physical one).

So what do you all think? Am I losing my $#!t for nothing or does this seem fairly reasonable?