I (28F) live in a small apartment complex and have been helping my 72-year-old neighbor, “Nancy,” with little tech things for the past year or so—mostly setting up her smart TV, helping her connect to WiFi, explaining how to use her Roku, etc. I work from home and she knows I have a flexible schedule, so she’ll occasionally knock and ask for help. I’ve never minded until recently.

Last week, Nancy called me in a panic because she “couldn’t find Jeopardy” and was afraid she missed it. I came over, and it turned out she’d accidentally changed the input on her TV to the Blu-ray player. I fixed it in about 30 seconds.

Instead of saying thank you, she snapped, “You took your time. I probably missed half of it. You’re useless sometimes.” I was honestly shocked. I didn’t even respond, just left and went back to work.

Since then, I’ve decided I’m done playing tech support. She knocked on my door twice this week asking for help again (one of which was because her remote batteries died), and both times I politely told her I was busy and she should try calling her son (who lives 30 minutes away, but I know he’s helped her before).

Now a couple of neighbors are saying I’m being rude and that Nancy “relies” on me. One even said, “You know she doesn’t mean it, that’s just how older people talk.” But I don’t think being older gives someone a free pass to be ungrateful or insult me.

AITA?