Not sure how to properly type this out but I genuinely need advice because I'm not sure if I'm wrong or not. It's gonna be a bit long but I feel as if you need to hear the backstory before making an opinion on my situation. I'm 17 and 3 months old currently and been working at my first and only job since July 11th. I work at a trampoline park and when I first started I was a court monitor where I'd just stand and watch the kids and make sure nobody gets hurt. I started to hate it very quickly but I needed the money and stuck with it.

Sometime late November the owner of the place sold it to a franchise that owns parks around all the world and our managers started to get replaced by new ones. I stayed as a court monitor till late December where I was nearing the end of my 2 weeks notice because I was growing tired of just standing and not doing anything and wanted to focus on school.

Then, one of the new managers sparks up a conversation with me while one of my courts were empty and I wasn't doing anything and he really started to like and respect me. We learned a lot about each other but the main things he liked about me was how I'm willing to work for what I want, planned out my future already, and take school very serious and been a fulltime college student since 15. So because of this he decided to immediately move me up front after our conversation and start training. Because of this I took back my 2 weeks notice and stayed at my job to be at my new position.

I worked as a cashier where my wages were raised from 10.50$ to 12.50$ which may not seem like much but the whole point of it was trying to sell as many memberships to customers as possible. You get 2.50$ for every basic membership and 4$ for every VIP, but they need to renew the membership in order for you to get paid so you don't just sell to cancel since buying a membership is cheaper than paying for a single day. You're supposed to get your membership spiffs every other paycheck (this is important).

For 14$ monthly, Basic memberships let you jump 90 minutes everyday Monday-Friday, and Saturday and Sunday only BEFORE 1 P.M. For 18$ monthly, VIP memberships let you jump 2 hours a day 7 days week anytime. In my prime I was selling upwards of 200 a week, which was really good money for me.

It was really fun working there and I enjoyed it a lot, time went by so much faster than when I used to stand and watch kids for hours. I think I was becoming a favorite for the managers because I could sell good and do my job properly, so because of that I could sit in the office and talk to them or use my phone whenever I was free since I could do other things like sweeping or checking the bathrooms without them needing to monitor me. They would also put ideas in my head like me possibly being manager since the beginning of me being a cashier which was a big motivator for me to not slack off. They also always told me I'd never be sent back as a court monitor, and we joked a lot about how much I HATED working as one. The thing is I tried my best (at least I think) to not get too comfortable because I always felt as if I was being tested to see how I handle things on my own or if I'd slack off because of them being lenient with me.

A few examples of this is making sure they know I'm watching the cameras for customers when we're sitting in the office (it's like 3 feet away from the cash registers) talking on slow days and leave to ring up customers when necessary. I'd walk out of their office without being reminded to finish cleaning before we close and tried to make sure I did things in general without them reminding me to. I always tried to make it seem like I knew my place and how to do my job.

Around the beginning March however, my sales and conversion rate started to go down a lot. I honestly had no idea why, because at this point I've mastered being a cashier and my pitch has always stayed the same and worked really well (I think it's just because as the weather started to get better people don't need memberships for indoor parks and would rather be outside, but I'm not too sure honestly). I've tried changing my pitch but that didn't really do much and just stuck to what used to work Dec-Feb.

Usually my pitch was almost identical every time but customers just began to refuse outright or tell me at the last minute that they didn't know they were supposed to pay monthly when I remind them the final time before every purchase. The customers that do end up buying either cancel when the membership renews because they also "had no idea it was a monthly payment" then complain about me or cancel really close to the renewal date after using it a lot to get their money's worth.

I just want to clarify that I don't lie to customers, I always remind them that it's an automatic monthly payment, and I always let them know they can cancel anytime when I pitch it to them.

In the beginning of April, Our managers started to get tons of calls about me and another coworker who is also the only other really good salesman (they aren't important to the story though) to get their memberships cancelled for the reasons stated earlier. This pretty much fried my retention rate and the managers started to really get sick of all the calls and how low both my retention and sales rate is. I was really trying my best though, and tried to explain that I really wasn't lying to customers. They believed me though, but less and less after it kept happening and it started to show.

After knowing this I tried to be REALLY clear to the customers about being charged monthly and let them know that they can cancel anytime. The thing is by reminding them so many times that cancelling is always an option just makes them tell me outright that they're just gonna buy it to cancel, or they make it really obvious without telling me that they will. When I tell them I'm not gonna sell them a membership just for them to cancel it without a real reason they change their minds and say they won't cancel it, then just cancel it anyway, sometimes on the same day which gives still gives them the other 29 days to use for free but just wont charge their card again (which is stupid).

After this started to happen they've started being more strict with me and don't trust me as much, which is fine because I understand they aren't my friends but my managers and assumed I'd keep my place as a cashier anyway and dealt with it. I started to not enjoy work as much because of this though and them taking my phone sometimes (when they remember to) also sucked.

Another thing that happened because of this is I haven't gotten my spiffs in 3 paychecks, possibly 4 if I don't next Friday (I get paid biweekly). Apparently this isn't a punishment but they're secretly recalculating how they're going to pay them out, so there will be a delay until the next time I receive them. There's nothing I can do about this but wait, and I should get all the spiffs at once when I do. I don't need the money NOW, but I just need to know it's coming eventually, which I'm getting less and less hopeful for regardless of what they tell me.

They also added a conformation text message/email they send to people before they purchase memberships that makes them sign something saying they are aware of how memberships work and know it'll charge them again next month. This would've been really good for me if they had introduced it earlier. But it was already too late because the damage had already been done.

The final straw honestly was them deciding that the people working cashier are getting too comfortable, and that we're going to start having a minimum of one court monitor shift per week, and more for the people who are half court monitor and half cashier to remind us that we were always court monitors who just work cashiers when needed, not every time. I was hopeful that I wouldn't have this happen to me, and was still scheduled cashier all week, but today I as soon as I clocked in I was sent to the back as a court monitor again.

At first I was fine, because I assumed that I was just covering for somebody since we had way too many people as cashiers, and once another coworker gets off at 4:30 they'd call me back (I clocked in at 2:30 and work till 9:30). At 5:05 when a manager walked by I asked him when I was going back and he said I'd stay here all shift. This was because they want to test out other people working as cashiers to see if the recent membership issues are with the people selling or something else which is fair. I told him that I didn't like being up here but couldn't disagree with his decision and he offered me to go home. I was surprised because it wasn't my intention to do so but decided to go home because I have finals and family from overseas going through surgery here and told him I can go home. I made sure to let him know and be very clear that I would've stayed for the rest of the shift if I didn't have other things I could be doing at home that's more important since I'm not really needed and we're overstaffed and he said it was fine.

After I clocked out I wanted to talk to my manager for a bit and asked him questions about how I'm going to be scheduled from now on. I told him he knows how much I hate working as a court monitor and have been used to being cashier for months now and I don't want to go back to being one but I'm okay with doing so temporarily (upwards of 4-5 weeks) since they have good reasoning for it. I told him though if it ends up being a regular/permanent thing where I'd be half court monitor and half cashier that I wouldn't end up working here and quit. However I made sure to clarify that there's no issues between us, I'm not taking anything personal, and would still give a 2 weeks notice and try to leave on good terms.

He started to say I sound entitled and made me feel bad for even saying such a thing, because apparently I was always supposed to be like this the entire time working here. He said because I brought this up he's gonna start scheduling me as court monitor even more to "humble me" and my other coworkers. When I was still cashier there would always be rare occasions every 3-6 weeks where I'd have to cover for someone who's a court monitor for a bit. I always get really hesitant and ask how long I'd be there or can anyone else do it because I can't stand being one, but never say no or talk back to them and accept it. He said he's getting tired of that and thinks it's very entitled of me and wants me to get used to being a court monitor again as my main position. The thing is I don't mind having this happen temporarily but if this is just something permanent I have to get used to I don't wanna stay working here because I enjoyed being a cashier and don't want to hate my job again. This also means I get less membership spiffs since I'm working cashier less now.

Honestly if it ends up being like that I'm just gonna quit as soon as I finally get my spiffs because I stayed at this job assuming I'd be cashier forever (maybe even manager). I haven't given them my notice yet and want to make sure I'm not entitled or wrong for quitting over a reason like this.

Would I be the asshole for quitting over this?

TLDR: WIBTA for quitting my job after my manager called me entitled and demoted me?

I’m 17 and work at a trampoline park. I started as a court monitor but hated it. After proving myself, I was moved to cashier (better pay + sales bonuses) and did really well, selling upwards of 200 memberships a week.

Recently, due to issues outside my control (customer cancellations, lower sales overall), management started treating cashiers worse. They stopped paying out our bonuses (we’re now 3–4 paychecks behind) and decided cashiers need to rotate back to court monitoring.

Today, I was scheduled as cashier as usual but was quickly moved to monitor courts after clocking in. After work, I politely explained to my manager that I didn’t want to permanently go back to court monitoring and, if that’s the plan, I’d rather leave on good terms. I wasn’t rude — just honest.

He said I was sounding “entitled,” said I needed to be “humbled,” and told me I’d be scheduled even more often on courts now because I spoke up.

At this point, I’m thinking about staying just long enough to get my missing bonus money, then giving my 2 weeks’ notice.

Would I be the asshole for quitting over this?

EDIT: Just to clarify again, I have no problem helping temporarily. I just don’t want to be permanently switched back to a job I hate after months of working hard as a cashier. If I'm wrong or seem entitled, feel free to tell me honestly.